Frequently Asked Questions


    This FAQ provides answers to basic questions about our products.


    How does the Fragile Puzzle™ course work?

    The Fragile Puzzle™ set of work books has seven (7) books. Book One is a Personal Progress Journal to record and chart your journey to freedom.

    Books Two to Seven form an unusual reading circle. When you complete reading Book Seven you start again on Book Two. Each time you read the set you will be able to see more of your own information and gain a fuller understanding of how to use the text. At first our mind set gets in our way and tells us what it means and blinds us to the truth. Slowly we learn to recognise when our mind set is interfering with our life and eventually we learn how to free ourself of it. Suddenly we see the text in an entirely new way and it starts opening more and more information for us. The works gets easier and life starts to make sense.

    Each time you start to read Book Two think about what you want to achieve from The Fragile Puzzle™. Write a one-line question in your Journal and keep it as simple as you can. For example why do I always argue with my best friend? Or why do I feel guilty inside when I really haven’t done anything bad? Your question will open your mind to look for answers. Each set reading should start with your own unique question in mind.

    Rest from reading as often as you want. Give your brain plenty of thinking time. When you have finished reading Book Seven, re-read your original question and ask your self what answer has been gained. Some answers come quickly and others may take a week or two. Record your answer, without judgment, even if it is negative and even if it doesn't make sense.

    Take lots of breaks from working with The Fragile Puzzle™ because it works together with your daily life by assisting you to notice your interactions with others. It’s a bit like a blueprint for your daily interactions with others. When you can clearly see your own part in building your life, you will know exactly what changes you want to make. Small changes have fabulous results and you get to observe those changes as they happen. It’s a powerful experience to see your self in control of your life.

    This product has the potential to put you in charge of your life.


    What will I get out of the Fragile Puzzle™ course?

    Self-confidence and sharpened awareness of how life works; new skills for designing the life that you want. Each person will have a different experience because each reader's life is unique. The aim of The Fragile Puzzle™ is to develop qualities that will assist you to unlock your life.


    How long does the course take?

    Although you will get an immediate benefit from the course, it will take about one year to fully understand how to maximise its potential. This isn't something that can be rushed. Progress does speed up once you know how to use the information. If you keep up the good work, your life will improve quickly, but the work never stops. Just like a fitness campaign, you need to keep exercising and toning your new skills for the rest of your life.

    The Fragile Puzzle™ Terms and Conditions


    This agreement is a contract between the customer (you) and A.C.N.144 644 593 PTY LTD trading as The Fragile Puzzle™, PO Box 725, CLEVELAND Queensland 4163 Australia.   

    These terms and conditions apply to the ordering, purchase, fulfilment and delivery of goods from

    Please read the following Terms and Conditions carefully before placing your Order with The Fragile Puzzle™. These Terms and Conditions contain important information about the ordering, processing, fulfilment and delivery of goods, including limitations of liability. In addition to these Terms and Conditions, other important conditions may be applicable to your Order, such as The Fragile Puzzle™ Returns Policy and Privacy Policy.   

    If you do not understand these Terms and Conditions or if you have any questions, please contact our Customer Service Centre by email at and we will be happy to assist you.

    1. Definitions

    The following apply to these Terms and Conditions.

    Business Days means a week day in which trading banks are open for the transaction of banking business in Queensland, Australia.

    Delivery Address means the address to which the Goods are to be delivered as stated on the electronic Order form on the Website. 

    Delivery Agent means any nominated third party delivery or shipping company for The Fragile Puzzle™.

    Delivery Fee means the fees charged by the Delivery Agent of The Fragile Puzzle™ for the delivery of Goods in accordance with clause 7, as amended from time to time.

    Goods means the item offered for sale, as described or displayed on the Website.

    GST has the meaning provided by A New Tax System (Goods and Services Tax) Act 1999 (Cth).

    Law means any written rule or collection of rules, including, but not limited to any statute, regulation, order or rule, any government ordinance or by-law, any governmental agency's rule, regulation or determination, and any form of custom or policy recognized and enforced by judicial decision.

    Order means a request by you to purchase Goods from The Fragile Puzzle™ in accordance with these Terms and Conditions.

    Personal Information has the meaning as defined under the Privacy Act 1988 (Cth).

    Price means the purchase price of each Good as specified on the Website (for the avoidance of doubt, including GST).

    Privacy Policy means The Fragile Puzzle™ Privacy Policy found on the website:

    Returns Policy means The Fragile Puzzle™ Returns Policy found on the website:

    Terms and Conditions means these terms and conditions, as amended from time to time.

    Website means

    Website Terms means the terms and conditions governing your use of the Website, in addition to these Terms and Conditions.

    We or Us or Our means A.C.N.144 644 593 PTY LTD trading as The Fragile Puzzle™. 

    You or Your means you as the purchaser of Goods from The Fragile Puzzle™ pursuant to these Terms and Conditions.

    2. Compliance with Terms and Conditions
    3. Placing Orders
    4. Acceptance and Rejection of Orders
    5. Availability of Goods
    6. Price and Payment
    7. Delivery
    8. Risk and Title
    9. Order Cancellations and Returns
    10. Product Recalls
    11. Privacy Policy
    12. The Fragile Puzzle's Liability to You
    13. Termination
    14. General
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